Privacy Policy

Effective Date: 12/20/2024
Last Updated: 01/23/2026

Twocents ("Company," "we," "us," or "our") is committed to protecting the privacy and personal information of our users, both Patrons (individual users) and Businesses (business customers). This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using the Twocents platform, website, and associated services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from both Patrons and Businesses depending on how they interact with the Services.

A. Information from Patrons

Account Information: When you create an account as a Patron, we may collect your name (optional), email address, and/or phone number. Patrons may choose to submit feedback anonymously or opt to have their name displayed.

Feedback Submissions: When you submit feedback or suggestions, we collect the content of your submission, including any information you choose to provide.

Usage Data: We collect information about how you use the Services, such as page views, button clicks, and access timestamps.

Location Information: With your permission, we may collect approximate location information to suggest nearby businesses.

Rewards & Points: We track points earned through submissions and activity related to rewards or redemption programs.

B. Information from Businesses

Account Information: Businesses must create an account using an email address or phone number.

Payment Information: For paid plans, payment and billing information is collected and processed by Paddle.com, which acts as the merchant of record. Twocents does not store or process full credit card numbers. We may receive limited transaction-related information, such as subscription status, plan type, billing dates, and payment confirmation for account management and support purposes.

Usage Data: We collect information about how Business users interact with the dashboard and features, including feature access, trial status, and subscription-related activity.

Communications: We collect information when Business users contact customer support or otherwise communicate with us.

2. How We Use Your Information

We use collected information to operate, improve, and support the Services. Specific uses include:

• To Provide Services: Facilitate feedback submissions and delivery to Businesses.
• To Operate Accounts: Create, maintain, and manage Patron and Business accounts.
• To Administer Points & Rewards: Track and manage rewards-related activity.
• To Improve Services: Analyze usage patterns to improve performance and features.
• To Manage Subscriptions: Monitor subscription status, trial eligibility, feature access, billing state, and plan changes.
• To Provide Customer Support: Respond to inquiries and troubleshoot issues.
• To Send Communications: Deliver service-related notifications and updates.
• To Enforce Our Terms: Maintain compliance with our Terms of Use and policies.

3. How We Share Your Information

We do not sell or rent personal information. We may share information in the following limited circumstances:

With Businesses (Patron Submissions Only): Feedback submitted by Patrons may be shared with the receiving Business. If a Patron includes their name, it will be shared; otherwise, submissions remain anonymous.

With Service Providers: We may share information with trusted third-party service providers that help us operate the Services, such as analytics, customer support, hosting, and payment providers. This includes Paddle, which processes subscription payments as merchant of record. These providers are bound by confidentiality and data protection obligations.

With Legal Authorities: We may disclose information where required by law, regulation, legal process, or governmental request.

Business Transfers: If Twocents is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

4. How We Store and Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

We retain information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

For Patrons

Account Management: You may view, update, or delete your account information through account settings.

Anonymous Submissions: You may choose to submit feedback anonymously.

Marketing Opt-Out: You may opt out of promotional communications by following unsubscribe instructions or contacting us directly.

For Businesses

Account Management: Business users may update account information through the dashboard.

Subscription Management: Business users may cancel paid subscriptions through account settings or by contacting customer support.

Data Requests: Business users may request access to, correction of, or deletion of personal information associated with their account by contacting customer support, subject to legal and operational requirements.

6. Data Transfers

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where we or our service providers operate. By using the Services, you consent to such transfers.

7. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

8. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated Effective Date and posted on our website.

10. Contact Us